Refund policy
Refund & Return Policy
Last updated: January 2026
At Creepy Christmas, we take pride in creating unique, high-quality products designed for Christmas lovers who embrace the darker side of the holiday season. Please review the information below carefully before placing an order.
All Sales Are Final
Due to the nature of our products—many of which are made to order, limited edition, or seasonal—all sales are final.
- Buyer’s remorse
- Incorrect sizing
- Preference changes
Damaged or Defective Items
We will gladly replace items that arrive damaged or defective.
To be eligible for a replacement:
- You must contact us within 7 days of delivery
- Provide clear photos showing the damage or defect
- Include your order number in your message
Approved claims will receive a replacement at no additional cost. Refunds are not issued for damaged items.
Incorrect Items
If you receive an incorrect item due to an error on our part, please contact us within 7 days of delivery. We will promptly correct the issue.
Shipping Issues
- Carrier delays
- Packages marked as Delivered but lost or stolen
- Incorrect shipping addresses provided at checkout
Additional shipping charges may apply for returned or re-shipped orders.
Cancellations
Orders are processed quickly to ensure timely production. Cancellations or changes are not guaranteed once an order has been placed.
Contact Us
For order-related inquiries, please contact us at:
Email: support@creepychristmas.com
Subject: Order Issue – [Your Order Number]
Thank you for supporting independent artists and keeping Christmas creepy year-round. 🎄🖤